Rain

If the tournament or a session(s) is postponed or canceled due to weather or other acts beyond our control, the tournament committee will make every effort to accommodate the ticket holder on a subsequent session, if held. However, no refunds, rainchecks or exchanges will be given.

Reselling of Tickets

Tickets may not be resold or offered for resale at a premium in excess of the amount allowed by any Federal, State, Provincial or local law or regulation. In accordance to Fla.Statue 817-36-2(a) and MDC Ordinance 33-8, persons who sell or offer this ticket for resale at any price on the premises will be removed from the premises and prosecuted.

Lost/Reprint Tickets

The Sony Ericsson Open Ticket Office will conduct business with the ticket holder of record only. If season tickets are stolen, a copy of a police report must be presented to the ticket office. A replacement will then be issued free of charge. If tickets are simply lost of left at home, a deposit will be required before any replacement vouchers are issued. Deposits collected for lost tickets will be refunded only when the full unused ticket(s) is returned to the Sony Ericsson Open Ticket Office within thirty days of the event.

Prohibited Items

No weapons, flammables, noisemakers, laser pointers, cans, coolers, hard or glass containers, flash photography or videotaping of match play, umbrellas, bicycles, skateboards, rollerblades or pets allowed on premises at any time.

Package Checking

All package checkers are required to wear latex gloves.

Guest package search - Any handbag, diaper bag, knapsack, backpack, duffle bag, package or camera bag will be searched prior to entering the grounds. All persons entering the grounds are subject to search.

Package Check tent - Anything that guests wish to check at our package check tent will be searched. The tournament reserves the right to refuse checking service at any time. Any refused package must be removed from the site. Players, Officials, Staff, and Concessionaire package search - Everyone that enters the site is subject to bag searches. All onsite vehicles and delivery vehicles are subject to search.

Exchanges

All sales are final. Once an order is placed, no exchanges will be made.